Jackson Hinds Library System: Reclaiming community, equity, and opportunity across Jackson
The Jackson Hinds Library System (JHLS) is quietly emerging as one of the most essential institutions in the metro area. More than a network of buildings and books, JHLS is a living, breathing anchor of community life. It continues to evolve with the needs, challenges, and hopes of the community it serves.
This commitment is reflected in numbers telling a powerful story. JHLS welcomed more than 242,000 visitors, a 17.3% increase from the previous year. Patrons checked out more than 106,000 physical materials and accessed more than 32,000 digital items, including eBooks, audiobooks, and movies. Library computers logged more than 44,500 sessions and personal devices connected to JHLS Wi-Fi more than 31,000 times, underscoring the library’s vital role as a primary internet access point in a city where the digital divide remains a stubborn barrier.
Yet, for Executive Director Jeanne Williams, these numbers represent something deeper, a reclamation of community space. Williams explains: “Our libraries have evolved into vital hubs for equity, connection, and opportunity. They are one of the few places where anyone can spend time without spending money and without judgment. This surge in visits reflects not only the stability of our branches being open consistently but also the optimism rising across Jackson for better days ahead.”
A Frontline Defender in the Fight for Digital Equity
As technology becomes increasingly essential for education, employment, and civic participation, JHLS has positioned itself squarely on the front lines of the digital equity movement. With thousands relying on library computers and Wi-Fi as their only reliable internet access, the system continues to expand its digital infrastructure.
“JHLS is updating computer workstations systemwide, maintaining and improving network architecture, offering free technology classes, and providing hands on digital literacy support,” Williams said. “In a city where the digital divide is real, our libraries ensure that access to opportunity isn’t limited by income or geography.”
This mission reflects the new strategic vision adopted during the 2024 planning process: to be the community’s hub for learning, connection, and opportunity, and to build an informed, inspired, and innovative community. The vision is not simply aspirational, it is shaping every update, renovation, and service expansion.
A Safe Haven in a Changing City
For many Jackson residents, the library is one of the last remaining public spaces where they can simply exist comfortably, safely, and without expectation. That sanctuary role is something JHLS takes seriously.
“At JHLS, we see it as our responsibility to keep libraries consistently open, welcoming, and judgment free,” Williams says. “That means safe environments, accessible furniture, inspiring spaces, and programs that foster belonging.”
This commitment goes beyond facilities. Williams emphasizes the library’s greatest resource is its staff. Its employees and volunteers are “friendly, helpful, competent, and passionate about their work.” Ongoing staff development ensures that every branch remains a refuge for those seeking connection, support, or a quiet space.
Renovations, Revitalization, and the Future of JHLS
Looking toward 2030, JHLS is embarking on an ambitious plan to modernize buildings, expand services and reimagine what public libraries can offer in the 21st century. Key goals include restoring aging facilities, enhancing landscaping and signage, upgrading technology, and planning for a new flagship library to replace the former Eudora Welty Library.
“Our vision is rooted in the belief that libraries are catalysts for learning, creativity and opportunity,” Williams says. “We’re creating spaces that are modern, flexible, and welcoming. Places where technology, culture, and community intersect.”
South Jackson, historically underserved in library access, is a top priority. JHLS is exploring outreach events, pop up libraries, and new partnerships to restore consistent literacy and learning opportunities in the area.
Balancing Tradition With Innovation
Even as digital services expand, physical literacy remains central to JHLS’s identity. Williams views the relationship between traditional books and digital tools as complementary, not competing.
“Whether you turn a page or tap a screen, the library is your gateway to knowledge and opportunity,” she says.
The system continues to curate fresh physical collections while expanding e-books, audiobooks, streaming platforms ,and STEAM learning resources for all ages.
The Civic Duty of Supporting Libraries
Williams hopes more residents, especially young adults, recognize the library’s role in shaping stronger communities.
“Libraries aren’t just buildings with books, they’re engines of opportunity,” she says. “When you invest in your library, you’re investing in digital access, literacy, safe spaces, and programs that lift entire neighborhoods. Our libraries are Jackson’s living room and we welcome everyone.”
To sustain these services, JHLS is exploring grants, sponsorships, new revenue streams, annual giving campaigns, and an endowment. These measures will ensure long-term stability.
The Future of the Charles W. Tisdale Library
The demolition of the Charles W. Tisdale Library on Northside Drive left a deep void, especially for the community relying on it not only for books but for connection, safety, and belonging. Williams confirms plans for a reimagined Tisdale Library are underway.
